RULES AND REGULATIONS GOVERNING PROVISION
OF SERVICES PROVIDED IN AN ELECTRONIC WAY
ikstal.com
TABLE OF CONTENTS
§2. Creating account in the Shop
§9. Out-of-court complaint settlement and redress mechanisms
§11. Data processing and cookie files
§13. Rules and Regulations validity and changes
INFORMATION ON THE RIGHT TO WITHDRAW FROM THE CONTRACT
1. The Seller renders services in accordance with Rules and Regulations as well as with generally applicable laws.
2. Services are provided 24 hours a day 7 days a week, available via the Shop’s website.
3. The Seller publishes the Rules and Regulations on the Shop’s website and can make it available on the Customer Account or attach to emails containing representations about accepting Customers' offers. Customers may from time to time access the Rules and Regulations, download it, print and save it on a data carrier.
4. Information published on the Shop's website does not constitute an offer in the meaning of the Polish Civil Code, Art. 66, but a call for proposal to establish a contract, according to Art. 71 of the Polish Civil Code.
5. In order to use the Shop, a Costumer needs to have a telecommunication device with access to the Internet, a correctly configured web browser in the latest or previous version of: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with enabled JavaScript as well as active and correctly configured email account.
6. The Customer may bear costs while using the Shop, such as fees connected with access to the Internet and with data transmission, within the scope arising out of contract with the telecommunication services provider chosen by the Customer.
§2. Creating account in the Shop
1. Contract to run the Customer's Account shall be concluded for indefinite period of time at the moment the Seller confirms registration of the Customer's Account.
2. Subject matter of the Service is to run the Customer's Account and make the Customer Account panel available, enabling the Customer therefore to manage his data and the orders.
3. A free and voluntary registration needs to be done in order to open a Customer Account. The above is performed by filling in a registration form available on the Shop’s website and sending it to the Seller.
4. The registration form must be filled in with all the obligatory and facultative fields, and possibly with the optional ones, with information or data that is real, complete and applies to the Customer.
5. Prior sending the registration form, by ticking the appropriate field, a Customer represents that he acknowledges and accepts provisions of the Rules and Regulations.
6. Prior sending the registration form, by ticking an appropriate field, the Customer may voluntary represent to give his consent for his personal data to be processed by the Seller for marketing purposes.
7. The Seller informs that the marketing purposes mentioned hereinabove may include, in particular, sending commercial information to the Customer’s contact data. The consent mentioned hereinabove may be withdrawn at any time.
8. Sending the registration form to the Seller takes place via the Shop or by using its functions.
9. The Customer Account can be used only after being created and logged into, using a correct login and password.
10. The Service Contract can be terminated without stating any ground thereof and at any time, by using the account’s functions or by sending the Customer’s statement on that matter to the Seller, e.g. by email or a traditional mail.
1. The Seller enables the following functions to the Customer:
1. contact form,
3. Newsletter.
2. In order to use the contact form, one needs to fill in the obligatory fields by entering the required content and furtherly send message to the Seller. The Seller will answer without unnecessary delay using the Shop functions, by calling or sending an email.
3. In order to search Product in the Shop, one needs to input a required content into the shop's search engine and confirm it. The functionality makes searching resources of the Shop available once the Customer provides the key words. Additionally, it is also possible to perform advanced searching within the chosen criteria.
4. Newsletter service consists of sending by the Seller to the Customer's e-mail address an electronic message containing information about new products or services offered by the Seller. The Newsletter is sent by the Seller to all Customers who subscribed to it.
5. The use of the Newsletter takes place after providing the email address to which subsequent editions of the Newsletter are to be sent in the "Newsletter" tab visible on the Online Store website and clicking on the action field. As soon as the link is activated by the Customer, an agreement for the provision of the Newsletter service by electronic means is concluded. You can also subscribe to the Newsletter by selecting the appropriate checkbox when placing an Order or registering an Account - upon placing an Order, the Customer is subscribed to the Newsletter. Any customer can use the Newsletter service.
6. Each Newsletter addressed to given Customers contains in particular: information about the sender, a completed "subject" field, specifying the content of the message and information about the possibility and method of unsubscribing from the Newsletter service.
7. The Customer has the option, at any time and without giving any reason, to unsubscribe from the Newsletter by unsubscribing via the link provided in each email sent as part of the Newsletter service or by deactivating the appropriate field in the Customer Account.
8. In order to use some of the functions mentioned, it may be necessary to have a Customer’s Account and be logged into it. The Seller reserves the possibility to switch the functions temporary or to introduce new ones.
1. Products can be ordered via the Shop's webpage 24/7 by using the Basket function. Once the list of Products to be ordered is saved in the Basket, the Customer can proceed to the order execution.
2. Before the order made, the Customer receives information on the total cost of the order and all derivate costs, in particular Delivery cost and payment fee. The information appears within the Basket.
3. The order may be made by using the applicable button within the Basket field and is treated as the Customer's offer made to the Seller to conclude a contract of sale of the Products placed in the order.
4. Prior sending the order form, by ticking the appropriate field, a Customer should represent that he acknowledges and accepts provisions of the Rules and Regulations.
5. The order may be changed by a Customer until the Seller did not send the Customer information on sending the Products.
6. The order change may vest in cancelling it in whole or in parts, extending with additional Products or changing the Delivery address.
7. In case any circumstances that may hinder realisation of the Service arise, the Seller shall inform the Customer about it without unnecessary delay. Such information is announced by an email or in a phone conversation. The information may constitute full offer cancelation or include the following modification proposals:
1. rejecting this part of the offer which is non-feasible, what results in recalculation of the order cost,
2. dividing the Products into the part which is feasible and the one delivery of which would take place at a later date, such form does not result in recalculation of the order value.
8. Acceptance of the offer made by the Seller, without prejudice to the change mentioned, is treated as a new offer, which requires the Customer's acceptance to conclude the Contract of Sale.
9. The Seller sends information on accepting the order without unnecessary delay, by sending an email. The email message includes conditions agreed by the parties as well as data introduced by the Customer in the order form, as to enable detection of errors occurring in them. In such a case, the Customer may notify the Seller by sending an email, pointing out the corrected information.
10. Acceptance of the order means the Seller confirms acceptance of the offer made by the Customer to conclude the contract.
1. The Seller performs distant sale Services for the benefit of the Customer.
2. The subject matter of the Sale Contract includes obligation of the Seller to transfer ownership of Products onto the Customer as well as the Customer's obligation to collect the Products and pay the Products' price for the benefit of the Seller.
3. The Seller reserves the right to run promotional campaigns consisting in lowering prices of the Products and Services up to a given date or until the number of Products on offer is exhausted.
4. By entering into the contract of Sale, the Seller obliges itself to Deliver to the Customer Products which are free of defects.
5. The Contract of Sale is concluded at the moment a Customer order is confirmed by the Seller.
6. The issuance of Products occurs:
1. In the case of the Customer choosing the Delivery option, through the Delivery Company, on working days to the address provided by the Customer,
2. In the case of the Customer choosing the option of delivery to a Parcel Locker through the Delivery Company, to the Parcel Locker chosen by the Customer,
3. In the case of the Customer choosing personal pickup of Goods, at the Store's headquarters on working days: from Monday to Thursday from 8:00 AM to 4:00 PM and on Fridays from 8:00 AM to 3:00 PM.
7. The option of delivery to a Parcel Locker is made available exclusively for orders processed within the territory of Poland.
8. In other cases, deliveries are carried out within the territory of European countries, subject to the following provisions of the Regulations.
9. In the case of orders processed on the territory of European countries not being part of the European Union (with the exception of Northern Ireland), delivery shall take place in accordance with the Incoterms DAP rule - Delivered at Place, except for orders described in Paragraph 5, Item 10 of the Terms and Conditions.
10. In the case of orders processed on the territory of the United Kingdom (with the exception of Northern Ireland) up to an amount equivalent to GBP 135 for Customers who are Consumers, delivery shall be made in accordance with the Incoterms DDP rule - Delivered Duty Paid.
11. In the case of orders processed within the territory of the United Kingdom (with the exception of Northern Ireland) with amounts exceeding the equivalent of GBP 135 for Customers who are Consumers and, irrespective of the order value, for Customers who are not Consumers, delivery shall take place in accordance with the Incoterms DAP rule.
12. Detailed information on available delivery methods, the Delivery Companies and related costs are published on the Shop's webpage. The Customer is informed on the above while making an order.
13. The Products are issued not earlier than after the Customer's payment.
14. Confirmation of issuing the Products to a Delivery Company may be made by sending an email message to the Customer's email account.
15. The delivery term of Products to the Customer is 10 working days, unless a shorter term is indicated in the description of the Product or during the ordering process.
16. The danger of accidental loss or damage of Products is transferred onto the Customer once it is issued to him.
17. The Customer is recommended to check the parcel at the presence of the Delivery person.
18. In case of damage to the parcel, the Customer has the right to request preparation of an applicable protocol.
19. If the parcel is damaged, we recommend that you make a claim directly to the Delivery Company - it is best to write a report on the condition of the parcel with the Delivery Company, or contact the Seller. When delivering by Parcel Locker, we recommend that you show the damage under the monitoring camera of the Parcel Machine; place the damaged, unopened parcel in the same locker of the Parcel Machine in which it was located and close the locker, according to the messages on the screen of the Parcel Machine. Then report the complaint to the owner of the Parcel Machine in question, according to the messages on the Parcel Machine screen or to the Vendor.
1. The amount due is established on the basis of the Products' price list, published on the Shop’s webpage at the moment of making the order.
2. The prices listed on the Shop's website next to the respective goods are given separately in net and gross amounts. The value of the tax due depends on the country of delivery and is calculated when the customer specifies the country of delivery. Depending on the customer's choice, the prices at the shop are displayed in three currencies: Polish zlotys, Euros and British pounds. The prices listed on the Shop's website next to the respective Goods do not include the cost of delivery of the Goods and the selected form of payment..
3. The transaction cost and the Delivery Cost is covered by the Customer.
4. In the case of orders processed on the territory of the countries of the European Union and Northern Ireland, the total order price, shown in the Shopping Cart area before placing the order and after selecting the delivery and payment method, shall include the price of the ordered Goods together with any tax due and any related costs, in particular delivery and transaction costs.
5. In the case of orders processed on the territory of European countries not being part of the European Union (with the exception of Northern Ireland), the total price of the order, shown in the Shopping Cart area before placing the order and after selecting the delivery and payment method, includes the net price of the ordered Goods and their delivery cost, also expressed in a net amount. In such a case, the Customer shall bear the additional costs related to customs and taxes in the country of delivery when importing the shipment in accordance with the Incoterms DAP rules, except for the situation described in Paragraph 6, Item 6 of the Terms and Conditions.
6. In the case of orders processed on the territory of the United Kingdom (with the exception of Northern Ireland) up to an amount equivalent to GBP 135 and for Customers who are Consumers, the total price of the order, as shown in the Shopping Cart area prior to placing the order and after selecting the delivery and payment method, shall include the price of the ordered Goods, together with tax due and any related costs, in particular delivery and transaction costs, and the Customer shall not incur any additional customs duties, in accordance with the Incoterms DDP rules.
7. The amount of GBP 135 referred to in the paragraph above shall be the total net value of all Goods in the Shopping Cart at the time of ordering, excluding delivery costs.
8. If payment in a currency other than the British pound has been selected, in order to comply with the Incoterms rules, the value of the Goods in the Shopping Cart shall be converted into the British pound at the average exchange rate announced by the National Bank of Poland on the day preceding the date of payment.
9. In the event that the value of the Goods in the Shopping Cart, equivalent to GBP 135, has been exceeded, a message is displayed on the Shop's website stating that the amount equivalent to GBP 135 has been exceeded.
10. The Seller allows the following payment methods for the Sale Services provided:
1. by electronic transfer to the Seller's bank account, through an external payment operator,
2. by payment card through an external payment operator,
3. by BLIK through an external payment operator.
11. The Seller uses services of an external payment operator:
1. using the external payment system ING imoje operated by ING Bank Śląski SA., ul. Sokolska 34, 40-086 Katowice, registered in the Register of Entrepreneurs of the National Court Register under number KRS 0000005459, NIP: 6340135475, REGON: 271514909,
2. using the external payment system PayPal, operated by PayPal S.à r.l. et Cie, S.C.A. based in Luxembourg.
12. Customer is obliged to pay at the moment of making an order.
13. A refund made by the Seller is made without unnecessary delay, not later than fourteen (14) days from the day a reason for the refund occurred, when:
1. a Consumer withdrew from the contract,
2. the Seller accepted a complaint claim in full or in part, under generally applicable laws.
14. A refund is made in the same way the Customer's initial payment was made, unless the Customer agrees for a different cost-free solution.
15. The Seller is not obliged to reimburse the additional costs the Customer suffered with regard to Delivery, unless the Delivery form chosen by the Customer was the cheapest option offered by the Seller.
1. The Seller reserves the right to issue an e-receipt to Customers.
2. The Customer's consent is required for the e-receipt to be issued. The Customer consents to the issue and manner of issue of the e-receipt by ticking the appropriate check box stating that they have read the Terms and Conditions and accepted them, when placing their order.
3. The issue of an e-receipt takes place via the system and eparagony.pl, an electronic cash register receipt repository, which the Customer can access via an individually marked hyperlink provided by the Seller electronically by sending an e-mail message.
4. The e-receipt shall be issued immediately, but no later than at the end of the month in which the payment was received.
5. In the event of technical problems in accessing a readable view of the e-receipt document, the Seller recommends that the Customer check the SPAM folder and, if there are further problems, contact the Seller immediately.
6. The Seller may additionally send a one-time notification to the Customer via a phone number provided by the Customer in the order to notify the Customer of the fact that an e-receipt has been issued and handed over.
7. In other matters not regulated herein, the provisions of generally applicable law shall apply.
1. Complaints can be made under a statutory guarantee or a guarantee, in case it was given.
2. In case a Product was under guarantee, the Customer has the right to make a complaint about the Product, exercising the rights arising out of the guarantee, by making a complaint to the Seller or immediately to the guarantee provider. Should a Customer exercise the rights arising out of the guarantee, running of the time limit to exercise the rights arising out of the warranty is suspended on the day the Seller was informed about a fault. The time limit runs from the day the guaranty provider refused to perform duties arising out of the guarantee or until the time limit to perform is expired ineffectively.
3. The rights arising out of statutory guarantee are not dependant on the possible rights arising out of a guarantee. Exercising possible rights arising out of guarantee do not influence the Seller's obligations under the statutory guarantee.
4. The complaint arising out of the statutory guarantee can be made by letter or email sent to the Seller's contact or an email address. It may be made on a form, template of which constitutes a specimen hereto, it is however voluntary.
5. The following should be included in the complaint:
1. Contact details that can be used to send the reply to the complaint and to carry out further correspondence on the matter,
2. the Customer's bank account number to which money return can be made in case such a need appears,
3. problem description and the Consumer's identification data.
6. In case a complaint under the statutory guarantee regards a Product, the Customer must deliver the said Product to the Seller's address at the Customer's cost to enable the Seller investigation of the complaint. In case delivery of the Product is excessively difficult due to the kind or manner of fixing, the Consumer is obliged to make the Product available for the Seller at the place where it is located.
7. The Seller investigates the following complaints:
1. under the statutory guarantee within fourteen (14) days from receiving it,
2. under guarantee, within the time limit stipulated in the guarantee conditions.
8. The Seller informs the Consumer on the manner the received complaint is to be investigated:
1. under the statutory guarantee by way of email or traditional mail, depending on the Customer's will or manner the complaint was made,
2. under a possible guarantee, in line with the guarantee conditions.
9. In case complaint under the statutory guarantee regards a Product which is to be sent to the Customer after being investigated, the Seller delivers the Product to the Customer's address.
10. Compensation under the statutory guarantee shall be made by a bank transfer to the bank account or a postal order, according to the Customer's will.
§9. Out-of-court complaint settlement and redress mechanisms:
1. A Consumer holds the right to use the following out-of-court complaint settlement and redress mechanisms:
1. seeking help at the Regional or Municipal Consumer Ombudsman or a social organisation which statutory areas include consumer protection,
2. filing a complaint through the European ODR platform, available at the following address http://ec.europa.eu/consumers/odr/, in line with the regulation of the European Parliament and of the Council (UE) No. 524/2013 as of 21 May 2013 on online dispute resolution and amendments of the resolution (WE) no 2006/2004 and directive 2009/22/WE.
2. Detailed information on the out-of-court complaint and redress mechanism and regulations on access to that procedures can be found in the seat and webpages of the institutions mentioned in point 1 hereinabove.
3. List of entities and institutions that carry out tasks arising out of consumer dispute settlement as well as detailed information on that matter, can be found on the Central Inspection's webpage at the following URL https://www.uokik.gov.pl.
1. The following provisions concerning Consumers, also apply to entrepreneurs acting in their capacity as consumers.
2. The Consumer may withdraw from the Contract, including the Sells contract, stating reason thereof within the period of 14 days without prejudice to standards indicated in the text of the withdrawal form, attached hereto.
3. The right to rescind the contract does not apply to Consumers if the non-prefabricated Product was produced according to the Consumer's specification or aimed at fulfilling the Consumer's individual needs.
4. A Consumer may withdraw from the contract by making a statement to the Seller and by setting out the decision thereof. The statement may be made on a form, exhibited hereto.
5. Without unnecessary delay, not later than within the period of 14 days from the day on which the Consumer withdrew from the Contract, the Consumer is to return the Product to the Seller or transfer it to a person authorised by the Seller. The time limit is met, once the Product is send before the time lapsed. The provision does not apply in cases when the Seller offered to collect the Product.
6. In the case of withdrawal from the contract, the Customer who is a Consumer bears the direct costs of returning the Products to the Seller's warehouse. The address of the Seller's warehouse to which the returned Products should be sent: IK STAL Sp. z o.o. Sp. k., 46 Pszczyńska Street, 43-251 Pniówek, Poland.
7. The Consumer bears responsibility for decreasing the Product's value resulting from handling the Product in other way than was necessary to establish its nature, characteristics and functioning.
8. In the case the contract withdrawal is made, the contract shall be considered not concluded. If a Consumer made a statement on the contract withdrawal before the Seller accepted his offer, the offer ceases to be binding.
§11. Data processing and cookie files
1. Persons, whose data have been processed by the Seller, have the right set forth in the Privacy and Cookie Policy.
2. Information on the Cookie Files can be found in the Shop’s Privacy Policy and Cookie Files.
1. The Seller grands the Customer using the Shop a royalty-free license to be used for his private purpose and enables usage of the Shop, without prejudice to other provisions herein.
2. The Shop’s name, its graphic design, its structure, the Shop itself, its source code or the compiled Shop, webpages used to run the Shop as well as all other documents prepared by the Seller in order to be published the Shop's webpage, including the related works, such as the Rules and Regulations, other documents and messages send in connection with service performance, constitute pieces of work under the copyright. The Seller does not transfer onto the Customer any author's economic rights to the Shop, neither to works that constitute its part, does not grant authorisations regarding disposition of the economic rights to those works or Shop or its usage, as well as regarding the accessory rights, non-restricted under the licence conditions.
3. The right to use the Shop and related work operates on the following fields: saving, playing, accessing and viewing from the telecommunication device's memory in a place and time freely chosen by the Customer.
4. Customer must not: rent, lease or resell a piece of work or neither of its parts, create derivatives on its basis, make changes to the works, remove information on ownership rights or copyrights, which may appear within a piece of work, use work in a way that infringes applicable rules of the common law or ethical and moral norms.
5. The licence is non-exclusive, time and territorially unlimited and applies to the whole Shop and works it is connected with. The Seller holds the exclusive right to decide on the Shop's integrity.
6. By publishing any content on the Shop’s webpage and especially comments or opinions, the Customer grands the Seller a free of charge, non-exclusive, territorially unlimited license for an indefinite period of time to use it in the following scope: to publish within the webpage, to save and play within the memory of a telecommunication device in a place and at a time freely chosen by the Seller, with respect to the right to grant a sublicense, described hereinabove, in order to facilitate Users usage of the Shop.
7. The Customer acknowledges that it is forbidden to provide to the Shop or through it, the content which:
1. is illegal,
2. misleads other Customers,
3. violates personal rights of the Customers, Seller or any third parties,
4. is considered as insulting and incompliant with good behaviour, in particular includes pornographic content, content which promotes drugs usage or excessive alcohol consumption, content which promotes racism, xenophobia or hate propaganda.
8. The Seller holds the right to remove or moderate content that infringes provisions of the Rules and Regulations.
§13. Rules and Regulations validity and changes
1. The Rules and Regulations enter into force within three (3) days after the publication on the Shop's webpage.
2. Changes to the legal provisions, as well as technical or organisational changes, concerning the services provided by the Seller, the technical reasons or the organisational ones that regard services provided by the Seller, may result in the need to implement modifications to the Rules and Regulations.
3. Changes to the Rules and Regulations take place by posting a new versions thereof on the Shop's webpage.
4. Changes to the Rules and Regulations do not apply to Sale Contracts concluded before the changes were introduced.
5. Information on changing the Rules and Regulations is published within the Shop's webpage within three (3) days before provisions of the new version enter into force.
6. Should the parties be bound by a contract for an unlimited period of time, the Seller shall email information on the changes to the Rules and Regulations.
1. The meaning of the capitalised terms is in line with their explanation provided in the Definition part of the Rules and Regulations.
2. The Seller does not bear responsibility for:
1. interruptions in proper functioning of the Shop or for improper render of services towards Customers who are not Consumers, if the cause was a force majeure,
2. interruptions in proper functioning of the Shop and for improper render of Services, provided for the benefit of Customers who are not Consumers, arising out of technical activities or for reasons on the site of entities by means of which the Seller provides its services,
3. opportunity cost suffered by a Customer who is not a Consumer,
3. Should the out-of-court settlement be impossible to solve a dispute between the Seller and a Customer who is not a Consumer or a Consumer who does not reside in the Republic of Poland in the circumstance allowing for the possibilities provided by the provisions of the Consumer's country laws, the disputes shall be solved by the court having its jurisdiction over the Seller's seat.
4. In case of Customers who are not Consumers or Consumers who do not reside in the Republic of Poland, should the provisions of their country's law allow it, the governing law for execution of the contract concluded with the Seller and for dispute resolution arising out of it, shall be the law of the Republic of Poland.
5. Provisions of the Rules and Regulations are not intended to exclude or limit the rights under generally applicable laws concerning a Customer who is a Consumer.
6. Shall the Rules and Regulations concerning contracts with the Seller be inconsistent with the generally applicable laws in the Consumer's country, the latter shall apply.
7. Should provisions of the Rules and Regulations prove to be null and void or ineffective, the fact does not violate the validity and effectiveness of the rest of the provision therein. The invalid or ineffective provisions shall be superseded by norms applicable to what the parties has agreed or what would have agreed if the provision had been included in the Rules and Regulations.
Basket means a function offered within the Shop that enables the Customer to collect the Products to be ordered.
Consumer means a Customer who is a natural person and concludes contract for reasons not immediately related with the business or professional activity runs by the person.
Customer means a natural person who has full capacity to act in law or a limited capacity to act in law in cases regulated by the provisions of generally applicable laws or under condition the statutory representative of the person granted its consent as well as in cases a legal person or an organisational entity does not have legal personality for the benefit of whom provisions of the generally applicable laws grands legal capacity and a contract for rendering Services is concluded with the Seller.
Customer Account means a panel that enables management over the Customer's orders via the Shop, under the condition the Customer is registered and logged into it.
Delivery means the process of delivering Products to Customers to the destination place indicated by the Customer, with the help of a Delivery company.
Delivery Company means an entity that renders services vesting in Products Deliver in cooperation with the Seller.
Products mean things that are presented within the Shop in order to sell them.
Rules and Regulations mean contractual terms, object of which are Services rendered by the Seller for the benefit of Customers in an electronic way, via the Shop.
Sell means a Service vesting in selling Products, rendered by the Seller for the benefit of a Customer. The object of which is to transfer the rights to a Product onto a Customer and to issue a Product, and to oblige a Customer to collect the Product and pay a designated price.
Seller means the shop, run by the Seller via the webpage, accessible under an URL address: ikstal.com.
Seller, IK STAL Sp. z o.o. Sp. K. with its registered office in Jastrzębie-Zdrój (44-330) at the following address 9 11 Listopada Street 44-330, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000762656, NIP (tax identification no): 6332239266 and REGON (statistical identification no.): 382038587, that is the service provider, administrator and owner of the Shop. The Seller can be contacted under the following phone number: +48 881-085-808 and the email address: [email protected]
Service means a service rendered by the Seller for the benefit of a Customer under the contract concluded between the parties via the Shop. The contract is concluded under the organised system of distance contracts conclusion, without the simultaneous physical presence of the parties.
The e-receipt is a cash document in an electronic form, whose scope is regulated by the Value Added Tax Act of 11 March 2004, the Regulation of the Minister of Finance on cash registers and the Regulation of the Minister of Entrepreneurship and Technology on the criteria and technical conditions to which cash registers must adhere.
TO WITHDRAW FROM THE CONTRACT
CONTRACT WAIVER INSTRUCTIONS
The provisions concerning the consumer's right of withdrawal provided in this instruction shall apply to an individual who enters into an agreement directly related to their business activity, where it is apparent from the content of that agreement that it is not of a professional nature for that individual, arising in particular from the subject matter of their business activity..
As a Consumer, you hold the right to withdraw from the Contract concluded with our Shop within the period of fourteen (14) days without stating any reasons thereof, without prejudice to cases set forth in the part called "Exclusion of the right to withdraw from the contract". The time limit to withdraw from the Contract expires upon the lapse of fourteen (14) days:
- after which you have physically acquired a thing or after which a third party, other than the Delivery Company or the person authorised by you, physically acquired a thing - in case of a contract that obliges to transfer the rights to a thing (contract of sale, contract of delivery or contract of commission which is a movable thing),
- after which you have physically acquired the last thing or on which a third party, other than the Delivery Company or the person authorised by you, physically acquired a thing - in case of a contract that obliges to transfer rights to many things which were delivered separately,
- after which you have physically acquired the last element or its part or on which a third party, other than the Delivery Company or the person authorised by you, physically acquired an element or its part - in case of a contract that obliges to transfer the rights to things delivered in elements or in parts,
- after which you have physically acquired the first thing or on which a third party, other than the Delivery Company or the person authorised by you, physically acquired the first thing - in case of contracts on regular delivery of things for a definite period of time,
- contract conclusion - in case of service contracts.
To observe the time limit to withdraw from the contract, it is enough to send information on exercising the right to withdraw from the Contract before the lapse of time.
If you want to take advantage of your right to withdraw from the Contract, you must inform us: IK STAL Sp. z o.o. Sp. k., 46 Pszczyńska Street, 43-251 Pniówek, Poland, email: [email protected], on the decision to withdraw from the contract in a form of a clearly worded statement (for example in a form of a letter sent by a traditional post or by an email).
You can use the contract withdrawal form to do this, it is not obligatory though. The withdrawal form from performing electronically supplied services on the Shop's webpage is exhibited hereto
CONTRACT WITHDRAWAL EFFECTS
In case of withdrawal from the contract, we return you all payments received from you, including the delivery cost of a thing (excluding additional costs resulting out of your chosen form of delivery other than the cheapest one we offer). The payments are returned without unnecessary delay, in each case not later than within fourteen (14) days from the day we were informed on your decision to exercise the right to withdraw from the contract.
The payments will be returned in the same way that was used by the Customer in the initial transaction, unless expressively consent for other options; in each case you do not pay any charges resulting out of the return. We may withhold with the payment until receipt of the good or until delivery of a proof the thing has been sent back, depending on which comes first.
Should you receive things as a result of a contract, please send it back or deliver it to the following IK STAL Sp. z o.o. Sp. k., 46 Pszczyńska Street, 43-251 Pniówek, Poland | [email protected], immediately, and in each case not later than fourteen (14) days from the day you informed us on the withdrawal. The time limit is deemed to be met if you send the thing within fourteen (14) days.
Please be informed that you will have to bear the direct costs of returning the thing. If, due to its nature, the thing cannot be returned by regular post, you will have to bear the direct costs of returning the thing. For thing returned from the territory of Poland the maximum cost is estimated to be about 25.00 PLN. For thing returned from outside the territory of Poland the maximum cost is estimated to be about EUR 100.00.
You are responsible only for diminishing value of the thing arising out of using it in a different manner than it was necessary to establish character, features and function of a thing.
(fill in and send the form only when you wish to withdraw from the Contract)
Recipient: IK STAL Sp. z o.o. Sp. k., 46 Pszczyńska Street, 43-251 Pniówek, Poland | [email protected]
Hereby, I/we(*) inform on withdrawal from the contract of sale with regard to the following things(*) delivery contract regarding the following things(*) contract of commission to perform the following things(*)/ on rendering the following service(*):
Contract conclusion(*)/ receipt(*)date:
Consumer(s) name and surname:
Consumer(s) address:
Signature of the consumer(s):
(only if you send the form in a paper version)
Date:
(You may fill in and send the form if you wish to make a complained under the statutory guarantee)
Recipient: IK STAL Sp. z o.o. Sp. k., 46 Pszczyńska Street, 43-251 Pniówek, Poland | [email protected]
Customer's name and surname or its business name:
Customer's address:
Customer's phone no.:
Customer's email:
Contact details that can be used to send the reply to my complaint and carry out further correspondence concerning thereof is as follows:
[ ] postal address:
[ ] email address:
The Guarantee concerns:
[ ] the sale contract as of __________ regarding the following product:
[ ] contracts to provide other service:
[ ] others:
Date of finding the reason for the complaint:
Problem description:
Request:
[ ] product replacement for the one free of defects
[ ] price reduction
[ ] contract withdrawal
[ ] product or service's defect removal
The Seller informs that:
The Products can be covered by a guarantee offered by the producer or the distributor. In such a case, the Customer has the right to make a complaint exercising the rights arising out of the guarantee by making a complaint to the guarantee provider. Lodging a complaint to the guarantee provider may be made via the Seller or immediately to the guarantee provider. The Customer may exercise powers arising out of the statutory guarantee for physical defects, notwithstanding the rights arising out of the guarantee.
Signature of the person lodging the Complaint: